Customer Service Specialist ENG & FR
Dow presents you with the chance to construct a triumphant career in the customer service of Dow's clients and its various divisions. If you're prepared to take on this role on a full-time basis, we encourage you to delve deeper into the details below and ensure you submit your application today!
The role of customer service involves functioning as the intermediary connecting customers with Dow's associates. You will collaborate closely with other divisions such as Supply Chain, Marketing & Sales, and Logistics to achieve optimal results. Drawing upon your comprehension of Dow's products, service offerings, and enterprises, you can establish strong links with customers and select the most appropriate and cost-effective resolutions.
Your tasks will consist of:
- Assessing customer requirements and gathering market insights
- Executing the process of entering orders and overseeing the fulfillment of orders for designated business segment(s)
- Orchestrating customer account operations, encompassing issue resolution and solution implementation
- Sustaining service levels aligned with business priorities
- Monitoring the progress of orders and shepherding them through the Supply Chain collaborators to ensure customer contentment
- Distinguishing between customer demands and Dow's capabilities
- Formulating business strategies in conjunction with customers spanning diverse business sectors
- We offer a market-competitive salary commensurate with industry standards
- Vacation pay equivalent to 8.33% of your bruto salary
- Thirteenth-month bonus
- Reimbursement of travel expenses at a rate of €0.21 per kilometer and coverage of Westerschelde tunnel expenses (T-Tag tariff)
- Enrollment in a pension plan provided by Manpower through STIPP
- Full-time employment with a 40-hour workweek
- Fixed-term contract with Manpower at Dow
- On-the-job training at Dow
- Free access to Manpower's online learning platform
- Dow is a leading player in the chemical industry with a focus on innovation, sustainability and inclusiveness. Worldwide, the company has 104 plants in 31 countries with 36,000 employees. In the Benelux, Dow has seven locations, employing more than 4,000 professionals with a wide variety of nationalities. In the Netherlands, Dow has production sites in Terneuzen, Dordrecht and Delfzijl. Dow Terneuzen is the second largest production site in the world and is home to several key corporate functions. Dow Terneuzen employs more than 3,600 people with over 50 nationalities, making Dow one of the largest employers in Zeeland. Whether you work in production, logistics, finance, human resources, customer service or research, Dow offers plenty of opportunities to develop yourself.
- The working hours in this full-time position of 40 hours per week are during regular office hours.
- Bachelor level of thinking and working
- An excellent command of the English and French language (at least level C1-level according to the Common European Framework of Reference for Languages)
- A good command of the German language is a plus
- Availability of 40 hours per week
- A Dutch work permit that is valid for at least nine months or an EU-nationality
- A certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you have not committed any criminal offences
- Preferably experience in customer service, with CRM and/or with SAP is preferable
Reageer dan direct via onze website door op onderstaande knop te drukken (sollicitaties uitsluitend incl. CV en duidelijke motivatie).